Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As an Email Tech Support Associate, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat.
KEY RESPONSIBILITIES
- Resolve customer issues and upsell
- Identify and relate with various customer needs and scenarios
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Remain updated in client and industry led processes, technology applications, utilities, and products
- Utilize various client based tools and applications for customer management and servicing
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
MINIMUM QUALIFICATIONS
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English verbal and written communication skills
- Excellent computer skills (Internet and website technologies)
- Willing to work in night shift or shifting schedule/ Holidays/Weekends
- Good customer service and problem solving skills
- Experience with BPO Tech, Sales, and email troubleshooting
- Willing to work on-site
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Job Types: Full-time, Permanent
Benefits:
- Company events
- Life insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Education:
- Senior High School (Preferred)
Experience:
- Tech / Sales / Email Troubleshooting: 1 year (Preferred)
