Job Title: Customer Care Executive
Location: Gurgaon
Shifts: Day and Night Shifts
Experience: 0-3 years
Job Description:
As a Customer Care Executive, you will be responsible for providing top-notch customer support and ensuring customer satisfaction. You will handle inbound and outbound customer interactions through various communication channels, including phone, email, and chat. This is an excellent opportunity for individuals with 0-3 years of experience in customer service who possess excellent communication skills and a customer-centric mindset.
Responsibilities:
- Interact with customers professionally and promptly, addressing their queries and concerns via phone, email, or chat.
- Provide accurate and timely information about products, services, and policies to customers.
- Resolve customer issues and complaints effectively and efficiently, ensuring a positive resolution.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Meet and exceed performance targets, including response time, quality, and customer satisfaction metrics.
- Maintain a high level of product knowledge to address customer inquiries and provide appropriate recommendations.
- Identify opportunities for process improvements to enhance the overall customer experience.
Requirements:
- 0-3 years of experience in customer service or a related field.
- Excellent verbal and written communication skills in English.
- Ability to work in both day and night shifts as per the business requirements.
- Self-motivated and able to work independently as well as in a team environment.
- Strong problem-solving and decision-making abilities.
- Customer-centric mindset with a passion for delivering exceptional service.
- Proficient in using computer systems.
- Must be located in or willing to commute to Gurgaon.
- No cab facility available, but travel allowance will be provided.
Benefits:
- Travel allowance provided.
- Opportunities for growth and career development.
- Collaborative and supportive work environment.
- Training and learning programs to enhance skills.
How to Apply:
If you meet the qualifications and are excited about the opportunity to be part of our team as a Customer Care Executive, please submit your updated resume to [aanchal.Kalpsolutions@gmail.com] with the subject line "Customer Care Executive - Gurgaon." Only shortlisted candidates will be contacted for further evaluation.
We are an equal opportunity employer and value diversity.
Join us and play a vital role in delivering exceptional customer experiences!
#CustomerCareExecutive #CustomerService #CustomerExperience #Gurgaon#JobOpportunity
Job Type: Full-time
Salary: ₹15,000.00 - ₹38,000.00 per month
Schedule:
- Day shift
- Night shift
- UK shift
- US shift
Ability to commute/relocate:
- Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Speak with the employer
+91 8707057711
