Sales Associate - Stockholm
L’histoire de Cartier repose sur l'audace et la passion. Nous avons adopté un esprit pionnier et audacieux qui continue d’inspirer nos équipes, tous métiers confondus, de nos boutiques à nos ateliers et nos sièges sociaux depuis plus de 170 ans. Nous comptons plus de 9000 collaborateurs de 105 nationalités différentes qui partagent un esprit indépendant et un engagement envers l’excellence, et qui ont pour ambition d’enrichir en permanence l’héritage de la maison en repoussant les limites de la créativité.
WE RECRUIT
Our World leading luxury Maisons in Jewelry and Watches - Cartier, is searching for talented professionals to join our boutique in Stockholm, Cartier is looking for a passionate and highly professional Sales Associate.
Do you have a passion for Luxury Retail and high end watches & jewelry? Do you have the expertise, ambition and drive to successfully co-lead, develop and optimize a reputable luxury retail boutique? Are you commercially talented and really customer oriented? Then this is THE job for you:
KEY RESPONSIBILITIES
As a Sales Associate, you are the ambassador of Cartier and you ensure a unique and great client experience by giving professional and customer made advice and service to our customers about our products, not only during a sale but also after a sale. Apart from your daily tasks in the boutique, your also continuously and pro-actively develop your client portfolio and maintain a good relationship.
1. Sales Achievements
- Ensure a unique and exceptional client experience during a sale
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop
- You are flexible and adaptive towards clients’ needs and motivations
- You always strive to improve and surprise the clients
- Deal with ease during negotiations and objections
- Transmit the passion and values of the Maison
- Act as the privileged contact for the client(s) in case of Care Service
- Meet individual and boutique targets, both quantitative and qualitative
2. Client Relationship & Portfolio Development
- You cultivate strong client relationships and develop client loyalty
- Efficiently develop the client portfolio
- Execute targeted CRM actions
- Define targeted actions on clients coming for a Care service (to leverage service to sale conversion), on existing clients for repurchasing / upgrade and to convert visitors & prospects into clients
- You participate at client events and act as an Ambassador of the Maison
3. Commercial performance
- Define short/mid and long term actions to achieve / exceed individual KPIS provided by the management
- Find ways to exploit existing /new opportunities for Cartier : within the boutique ( i.e Promote cross selling & up selling) and beyond the boutique ( ie . Participate to client’s relevant events, Leverage VIP as center influence …)
- Partner with team members in the boutique or outside the boutique (i.e CRC) to explore development opportunities i.e Leverage service to sales)
- Constantly learn from others (i.e. participate to mentoring / referral programs)
4. Daily Boutique Operations
- Respect all group, Maison and boutique policies and procedures
- You are involved in inventories
- Participate in the set up and breakdowns at opening and closing of the boutique
- Assist in implementation of Visual Merchandising guidelines
- Assists with special projects when requested
YOUR PROFILE
- You have a successful and significative working experience in a Sales Associate role in the Luxury Retail Industry (experience with Watches & Jewelry is a plus).
- You have strong interpersonal & communication skills in English and Swedish. Any other language is a plus.
- You acquired excellent commercial / sales skills and product knowledge
- You have a strong service and client focus / orientation & network
- You have team spirit and are a team player
WE OFFER
- Working in a reputable and professional leading Company in the Watch & Jewelry Industry - Cartier
- A challenging job offering the possibility to professionally develop yourself in a Luxury commercial environment
- An attractive salary, bonus & commission scheme
We look forward to hearing from you!
See you in Stockholm!
