Description
Our GS1 Canada operations team is looking for a driven, go getter customer service professional. In this role, you will respond to inquiries and concerns from subscribers and prospects, describe GS1 Canada’s offerings and value to ensure the highest standards of efficient and professional service are delivered. Please note that we are looking for candidates who are available on an afternoon schedule, from 12PM to 8:30PM.
WHAT YOU'LL DO
- Support all inbound and outbound activity as first point of contact for subscribers, prospects and other resources as required (i.e. phone, email, and written communication) to ensure subscriber activation is completed, and subscriber issues/inquiries are resolved in a timely manner
- Conduct outbound calls for subscriber growth, cost recovery and development
- Support subscriber retention and cost recovery efforts through documentation, collection, and other customer service activities
- Provide support for data integrity initiatives through reporting and validation of member data
- Maintain and updates reports as requested or required for analysis for subscriber activity
- Assist in development of presentation materials
- Provide administrative support for Industry Support Services team
- Liaise with other internal departments (i.e. Finance, Implementation Services) as required
- Ensure ongoing understanding of current and emerging technologies and services provided by GS1 Canada
- Collaborate as an Industry Support Services resource on Special Projects (i.e. UAT testing)
- Review, update and maintain Standard Operating Procedures (SOPs) and best practices
- Ensure timely completion of deliverables through milestone setting
- Develop recommendations on the most efficient approach to routine daily activities
- Perform various other duties as delegated or assigned
WHAT YOU'LL BRING
- High School diploma with preference given to those with post-secondary education in a related subject (i.e. business at college or university level)
- A minimum of 2-3 years’ customer service, office experience, preferably within a call centre
- Bilingual (French/English) language skills are required
- Proven high level of proficiency in MS Office is required (Word, Excel, Outlook, PowerPoint, etc)
- Proven ability to meet tight deadlines, multi task and take responsibility for timely and accurate completion of tasks assigned
- Excellent organizational and communication skills, possessing a high level of problem solving, initiative and analytical abilities
- Team player who enjoys a fast-paced environment
About GS1 Canada
GS1 Canada is committed to helping all employees, customers, stakeholders and subscribers in an effective and timely manner by preventing and removing barriers for persons with disabilities. Our policies and practices are intended to foster diversity, inclusiveness and accessibility, while also ensuring that the workplace is free from discrimination and harassment.
